Pitfalls to be Aware of with Customizable Auto Insurance

Lately, I can’t watch television without seeing an advertisement for auto insurance that talks about customizable auto insurance. The sales pitch is that you only pay for the insurance you need. In fact, for some insurance companies, that seems to be the focus of their entire marketing campaign. However, there’s one big problem with this – how does the average person know what they need?

The reality is that there are a ton of insurance companies that are all fighting to insure drivers. It’s a very competitive industry, which is why you see so many advertisements. As a result, insurance companies, at least those that heavily advertise, almost always focus on having the lowest rates. These insurance companies want your business, even if it means selling you a cheaper policy than you might need. Because let’s face it the policy’s price is the only factor most people consider.

If you have limited finances and no assets, then getting the cheapest policy possible may be the right move for you. However, if you want a higher degree of protection and just about any appreciable assets, you need to consider paying more for a higher level of protection. To better appreciate why you need sufficient coverage, you need to understand how insurance works as a shield and as a sword.

Most people understand that insurance shields them from liability. In simple terms, if you cause a wreck and cause injury or damage to another person, then your insurance covers that. That makes sense, and if you cause a minor wreck with minimal injuries or property damage, even minimum limits insurance should cover all of the payments needed. But have you considered what happens if the injuries or damages you cause are more significant than the insurance you have? The short answer is that you could be financially responsible for an amount of damages above your insurance limits. So if you cause a severe injury, you could be responsible for a large sum of money.

For example, assume you choose the cheapest auto policy you can buy. In North Carolina, this is $30,000 per person / $60,000 per occurrence policy. Let’s further assume that you cause a wreck that causes another driver to spend a couple of nights in the hospital, and they end up missing work for a while. As a result of their medical bills, lost wages, and pain and suffering, they file a personal injury claim against your insurance policy and have a claim worth $50,000. If you have a minimum limits policy, your insurance company will pay up to $30,000, but that’s it.

Your insurance company will have paid the full amount of your coverage, so they’re not going to pay for anything further. At that point, the injured person can come after you, personally, for the remaining $20,000. If you have worked to create some financial security by saving money or assets, those assets would be at risk in a situation like this, where you cause injuries that exceed the insurance coverage you purchased. And this example discussed a claim worth only $50,000. What if you were to cause catastrophic injuries to one or more persons? Failing to have sufficient insurance could wipe out everything you’ve worked for or bankrupt you.

Therefore, if you have worked to build up assets, you must pay a little extra for sufficient coverage. I would recommend at least $100,000/$300,000 and even more coverage if you can afford it.

The flip side to this, which is generally much less understood, is how your policy can be used as a sword. Underinsured (UIM) coverage is there for you to use when you’re injured by someone else and they don’t have sufficient insurance coverage to pay for your claim.

So, in the previous example, let’s turn the tables. Now you’ve been hit by a driver, and you have a claim that’s worth $50,000. However, the other driver only has a $30,000 minimum limits policy.

Their insurance company has gone ahead and paid their $30,000 and is done with the matter. What about the remaining $20,000 you are owed? That could come from the other driver’s personal assets. But let’s assume they have minimal earnings and no personal property or assets to their name. This is an all too common reality and in such a case, there is no point in going after someone who has no money to pay. The much better alternative is to use your own UIM policy to make up the difference.

So in this example, if you had at least $50,000 in UIM coverage, your insurance policy should step in and pay the $20,000 difference between the other driver’s $30,000 policy and the $50,000 your claim is worth. And since you didn’t cause the wreck, your use of your UIM policy should not cause your rates to increase, so there should not be a downside.

One point to consider is that nearly all states, including North Carolina, do not allow you to purchase more UIM than your liability limits. In other words, you can’t have minimum limits liability coverage and then $100,000 for UIM.

As a personal injury attorney, I can assure you that I am well-versed in the downside of the insurance industry. However, as I have written before, insurance is necessary, and while you hopefully will be lucky and never need it, if you do, you’ll be happy you have the amount of coverage you need. We constantly have to have tough conversations with people about cases where the case’s value well exceeds the amount of insurance available. And quite frankly, the majority of people out there don’t have any personal assets that are worth going after. Therefore, if you have any assets of your own that you want to protect or make sure you have a resource for the recovery you deserve if an underinsured driver hits you, do yourself a favor and spend a little more on better coverage. Because only paying for what you need shouldn’t mean paying the bare minimum.

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Notice of Data Security Event
Updated March 28, 2025

The Law Offices of Jason E. Taylor is providing notice of an event that may affect certain individuals’ information. Although we have no indication of identity theft or fraud in relation to this event, we are providing information about the event, our response, and additional measures individuals can take to help protect their information, should they feel it appropriate to do so.

What Happened? On October 28, 2024, The Law Offices of Jason E. Taylor identified suspicious activity related to our email system. We quickly took steps to investigate and determined that an unknown actor may have accessed certain emails within our email system between August 7 and November 7, 2024. We then conducted a comprehensive review of the potentially affected emails and attachments to determine what information was contained therein and to whom the information related, which was completed on February 25, 2025. Unfortunately, we were unable to verify the addresses of certain affected individuals, so we are providing this notice to ensure potentially affected individuals receive information about the event.

What Information Was Involved? The information affected may include individuals’ Social Security number, driver’s license and state ID information, financial account number, and health information.

What We Are Doing. We are notifying individuals about this matter and providing guidance about free resources that are available to assist with monitoring relevant accounts, credit reports, and how to place a fraud alert or security freeze on one’s credit file. Further, as with our typical security practices, we will continue to evaluate our policies, procedures, staff training, and technical security measures to reduce the likelihood of an event like this reoccurring.

What Individuals Can Do. We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors. We also recommend you review the below “Steps Individuals Can Take To Help Protect Personal Information”.

For More Information. If individuals have questions about this matter, we have a dedicated assistance line with agents ready to answer their questions. Please contact our toll-free dedicated assistance line at 1-800-939-4170, Monday through Friday from 9 a.m. through 9 p.m., excluding holidays. You may also write to us at The Law Offices of Jason E. Taylor, Attn: Compliance, P.O. Box 2688, Hickory, NC 28603.

Sincerely,

The Law Offices of Jason E. Taylor

STEPS INDIVIDUALS CAN TAKE TO HELP PROTECT PERSONAL INFORMATION

Monitor Your Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Equifax Experian TransUnion
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/help/

https://www.transunion.com/credit-help
1-888-298-0045 1-888-397-3742 1-800-916-8800
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state attorney general. The Federal Trade Commission may be reached at: 600 Pennsylvania Ave NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state attorney general. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; 1-202-442-9828; and oag.dc.gov.

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov/.

For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in their credit file has been used against them, the right to know what is in their credit file, the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to consumers’ files is limited; consumers must give consent for credit reports to be provided to employers; consumers may limit “prescreened” offers of credit and insurance based on information in their credit report; and consumers may seek damages from violators. Consumers may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave NW, Washington, DC 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; 1-401-274-4400; and www.riag.ri.gov. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event.
STEPS INDIVIDUALS CAN TAKE TO HELP PROTECT A MINOR DEPENDENT’S PERSONAL INFORMATION

Typically, credit reporting agencies do not have a credit report in a minor’s name. To find out if a minor has a credit report or to request a manual search for a minor’s Social Security number each credit bureau has its own process. To learn more about these processes or request these services, consumers may contact the credit bureaus by phone, writing, or online:
Equifax Experian TransUnion
https://www.equifax.com/personal/help/article-list/-/h/a/request-child-credit-report/
https://www.experian.com/help/minor-request.html
https://www.transunion.com/fraud-victim-resources/child-identity-theft

1-800-685-1111 1-888-397-3742 1-800-916-8800
P.O. Box 105788
Atlanta, GA 30348-5788 P.O. Box 9554
Allen, TX 75013 P.O. Box 2000
Chester, PA 19016

To request information about the existence of a credit file in a minor’s name, search for a minor’s Social Security number, place a security freeze or fraud alert on a minor’s credit report (if one exists), or request a copy of a minor’s credit report consumers may be required to provide the following information:
● A copy of their driver’s license or another government issued identification card, such as a state identification card, etc.;
● Proof of address, such as a copy of a bank statement, utility bill, insurance statement, etc.;
● A copy of the minor’s birth certificate;
● A copy of the minor’s Social Security card;
● The minor’s full name, including middle initial and generation, such as JR, SR, II, III, etc.;
● The minor’s date of birth; and
● The minor’s previous addresses for the past two years.

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